Terms of use

Accounts and access

Use accurate details and keep invitation and owner access links private. You may not impersonate anyone, bypass access controls or use another person's project without authority. An owner controls invitations, review and approval within a house and must use those powers responsibly.

Content and permissions

You retain rights in your original contributions. You give Memory House a non-exclusive permission to host, reproduce, process and display them for the relevant project and requested products, and allow the project owner to review and manage them. You confirm that you have the rights and permissions needed to share the material, including where it depicts or identifies others. Do not upload material that is unlawful, confidential, invasive, defamatory or infringing.

Moderation and removal

Submissions may be edited for clarity, privacy and safety, or restricted, rejected or removed. Approval does not transfer ownership or guarantee that a contribution is lawful. Requests to correct or remove material will be reviewed with the rights of affected people in mind. A published or exported copy cannot always be recalled from recipients.

Availability, exports and data loss

We aim to preserve memories and provide owners with a portable archive. The export contains project metadata and original media, but is not a full backup of the service. At present we do not promise a particular recovery time, recovery point, indefinite retention or compensation for lost memories. Keep copies of irreplaceable originals. We will not describe independent backups or insured data recovery as active until they are contracted and tested.

Digital album access

Invited contributors can view approved memories in the online album while it is hosted. An owner may download the project archive of original media and captions. Previously purchased digital access remains linked to that contributor. Any credit promised on a historical print order remains subject to that order’s terms. For new credit-based houses, the designed digital PDF uses export credits with no separate album fee; downloadable files can be copied or forwarded, so no purchase is guaranteed to prevent redistribution. Access does not transfer ownership of other people's contributions.

Export credits and house add-ons

Included credits expire at the end of each 12-month term and are used before purchased credits. Each paid renewal adds a fresh annual allowance. Unused purchased credits carry over and can be used only while the house’s subscription is active. Photos already exported never need another credit for edits or repeat exports.

For a credit-based house, one credit is used per newly exported photo only when its completed PDF is available. Ordinary edits and repeat exports of those photos are free. If PDF generation fails, no credits are used, and deleting a photo does not restore spent credits. Storage has a separate allowance. Personal, Shared and Managed include 100, 250 and 500 export credits and 400 MB, 1 GB and 2 GB of storage respectively. The storage allowance is shared by the whole house and includes drafts and stored media. Extra bundles of 50 cost R139 on every plan. Purchased credits stay with that house; unused purchased credits are retained and usable only during active membership. Extra storage costs R99 per year for 2 GB, R199 for 5 GB or R349 for 10 GB, charged proportionally for the remaining current term and ending at its anniversary. Neither add-on extends membership. Existing houses are not automatically converted. Checkout must show availability before any payment.

Memorial Memory Houses

A Memory House created under “Remembering a loved one” has no membership or digital-album charge. Memory House is not accepting new printed-book orders during the digital launch. Fair-use storage limits, owner moderation, privacy and the availability and retention terms on this page still apply.

Storage, inactivity and deletion

Published plan allowances and fair-use rules apply. An owner may archive a house in read-only mode and reactivate it. Before deleting an eligible unpaid inactive house, we will provide advance notice, a reasonable grace period and an export opportunity. Finished products already purchased are not deleted solely because the working house becomes inactive.

Orders and third parties

Price, included allowances, production specifications, delivery and payment conditions displayed at checkout apply to each order. Our cancellation and refund policy explains how to stop a membership or order and request a refund. External messaging, payment and hosting providers may be needed to provide the service; their availability can affect delivery. We will not state that a purchase is complete before payment is confirmed.

Privacy and changes

Our privacy notice explains personal information handling. Material changes to these terms will be dated and communicated appropriately; continued use is not treated as permission for unrelated new uses of personal information.